CUSTOMER SUPPORT INTERN

Intern

Ho Chi Minh City

July 25, 2019

This job was filled and is now unavailable

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KMS Technology, is a 10-year-old US company specialized in Software Outsourcing & Software Product Development. We offer two main service lines: Offshore Product Development and Independent Software Testing to clients ranging from start-ups to large technology companies. Besides providing excellent Software Outsourcing services, KMS has launched awesome products: QASymphony, Katalon Studio, Kobiton and there will be others to come.

With the cozy working environment, the great policies and benefits as well as the excellent leadership team, KMS has been building its team with more than 1000 talents in Vietnam. Recently KMS was ranked as top 4 IT company and top 26 best places to work in Vietnam.

Responsibilities

The Brilliant Career You Love

Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Consult best practice and work-around if current product does not meet customers’ requirements.
Generate database reports as requested from sales/marketing or line manager.
Write some basic automation scripts to troubleshoot customers’ issues.
Coordinate with development team to understand customers’ issues and get them solved.

Qualifications

Skills/knowledge you need to be successful:

Majoring in Computer Science/ Software Engineering or related fields.
Fresh graduated or final year student with minimum 3-month internship commitment.
Love to work with customers and external communications.
Good English communication – in both writing and speaking.
Aptitude to learn and understand new and emerging technologies.

Benefits and Perks

Perks you Enjoy at KMS

Field training to develop required skills in a real/challenging product development project
Innovative and professional working environments, talented team members
Experience teamwork collaboration and agile process
Earn practical knowledge and skill to be successful in the next project
Competitive internship allowance and benefits: teambuilding, fitness and sport activities
Great working space: cozy office, PS4 game, foosball, 4K movie, esque cafeteria etc

And much more, join us and let yourself explore other fantastic things!

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