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ACCOUNT MANAGER/SALES MANAGER

Full-time

Ho Chi Minh City

Sales

October 25, 2019

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We are a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphony, Katalon Studio, Kobiton, Sprynkl and there will be others to come.

Other companies under KMS umbrella: UpStar Labs is the startup incubation and investment; KMS Solutions focuses on bringing the world’s advanced and innovative technologies to Asia.  

With the cozy working environment and the excellent leadership team, KMS has been building its team with 1000+ talents in Vietnam. Recently KMS was ranked as top 4 IT company and top 26 best places to work in Vietnam. We always strive to maximize the growth of our teams by recognizing every individual’s strengths and building a career path for members.

Join us to write your own success stories!

    Responsibilities

    The KMS client account executive team engages with our prospects and clients to maintain current revenue and to drive revenue growth through upselling and cross-selling additional KMS services to existing clients and bringing in new logo clients. This critical function is responsible for driving new business, building trusted relationships, managing renewals, and prospecting within the account for additional services that KMS can sell to the client. It works with the rest of the KMS organization to drive client satisfaction and to make KMS a trusted extension of the client’s team.

    Your key responsibilities:

    • Prospect for new logos and run new prospect sales cycles, from inception to closing
    • Qualify inbound leads in Vietnam and surrounding countries in the region, and run sales cycles for those that convert to opportunities
    • Drive KMS revenue retention and revenue growth among our existing Vietnamese clients by forming strong relationships, understanding the client’s business needs, and uncovering additional opportunities for KMS to provide value to the client
    • Maintain a cadence of communicating with clients about their current engagements, sentiment, and opportunities for KMS to provide additional value
    • Identify opportunities for clients to act as KMS advocates (testimonials, case studies, etc.)
    • Work with offshore delivery account managers to support client needs and satisfaction
    • Represent the voice of the client to inform our sales process and solutions roadmap

    Qualifications

    What We’re Looking For

    • 7-10 years in an Account Executive, Account Manager, Customer Success, or similar role
    • Experience working with both mid-size and large enterprise companies
    • Experience in services preferred, with a preference for offshore development services experience
    • Experience running new logo sales cycles from beginning to end, drawing upon resources as needed to support the sale but running the cycle with minimal assistance
    • Technical acumen a plus, including an understanding of software development and testing processes and tools
    • Exceptional communication skills (including English), highly organized, collaborative and detail oriented
    • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
    • Experience driving expansion within client accounts and passion for winning new business within existing clients
    • Empathetic, positive attitude with a desire to help our clients reach their goals
    • Competitive, “hate to lose” approach balanced with respect and appreciation for co-workers

    Skills

    • Results-driven mentality and over-achiever mindset
    • Strong analytical skills, with the ability to translate data into insights
    • Strong PowerPoint/Google Slides skills
    • Comfort in an agile environment
    • Ability to participate actively in technical conversations
    • Strong communications skills, both external (client) and internal (KMS management)

    Benefits and Perks

    Perks you enjoy at KMS

    • Working in one of the Best Places to Work in Vietnam
    • Building large-scale & latest technology software products
    • Working & growing with Passionate & Talented Team
    • Attractive Salary and Benefits
    • Performance appraisal twice a year
    • Onsite opportunities: short-term and long-term assignments in U.S
    • Flexible working time
    • Various training on hot-trend technologies, best practices, and soft skills
    • Premium health care insurance for you and your loved ones
    • Company trip in every summer, big annual year-end party every year, team building, etc.
    • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
    • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
    • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

    And much more, join us and let yourself explore other fantastic things!

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