Share

CUSTOMER SUCCESS EXECUTIVE (GROVE)

 
Customer Service
|
Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

Scope:

  • Build and improve our onboarding process for our B2B SaaS HR platform
  • Create online materials to ease the onboarding and implementation process of our solution
  • Build materials and processes to ensure client success post-implementation and keep educating them as they use our product
  • Coordinate with the Product and Engineering teams for technical support
  • Upsell customers on additional product value 
  • In charge of all support channels - including but not limited to online support, live chat support, on-site support when applicable
  • Provide feedback to the Product team based on client feedback
  • Be able to conduct online demo with clients with the sales team
  • Comfortable calling clients to ask for feedback or doing prospect interviews

Key hard KPI include:

  • Customer satisfaction metrics (NPS, CSAT, etc.)
  • Churn 
  • Retention

Qualifications

Profile:

  • Prior experience in Customer Success in B2B for 1-3 years is preferred 

  • Experience in the early stage of a growing tech startup is preferred

  • Excellent communication skills and good presentation in both Vietnamese and English

  • Previous experience using SaaS product is a plus (in any industry)

  • Process and result-driven

  • Motivated by the challenge of building a team from scratch for a SaaS product

  • Hard working, high achiever

  • Had demonstrated personal persistence in the past

  • Good command of English (listening, reading, writing, reading)

Additional Information

Perks you Enjoy

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

A resume will best introduce you to us.
Click to upload your resume
We accept .doc .docx, .pdf and .txt files up to 3MB

By clicking submit, you agree to KMS’ privacy policy and terms of use, and in particular, you expressly agree to the transfer of your personal information for the purposes described in that policy.

THANK YOU!

Your CV has been sent to HR team!

JOBS YOU MAY LOVE