About Katalon
Katalon, Inc. is a software company that started with the mission of creating a test automation tool that is easy to learn, deploy, and helps accelerate the delivery of quality software. We offer a flexible platform for web, API, mobile, and desktop testing that fits teams and projects of any size, for any purposes: from creating tests, execution, reports to seamless integration with the CI/CD ecosystem. Since our first launch in 2015, we have experienced exponential growth, serving more than 65,000 companies of all sizes and earned high praise from leading industry analysts like Gartner and Capterra.
Leveraging the resources achievements, we are evolving Katalon into an intelligent software quality platform with exciting AI and ML capabilities. Our vision is to become the most popular software quality platform globally by providing indispensable testing tools for software teams of all sizes. We have already made significant investments in R&D and built a precise roadmap to achieve this vision. Now, we need you to join us!
At Katalon, we believe that, besides product innovation, employee development is the fundamental factor that fuels our growth. We relentlessly emphasize building Katalon as a Talent Hub, where your voice is heard, your ability is recognized, and your contribution is appreciated. Katalon is committed to each Katalian’s (the way we call ourselves) growth, learning, development, and his/her entire employment experience. We persistently promote a growth mindset, innovation, transparency, and commitment because we know that our vision is only achieved when our team members succeed.
Join Us to let you and your ideas thrive at Katalon!
The Customer Success team at Katalon works with new and existing businesses of all shapes and sizes. The Customer Success executive will help Katalon delight, retain and earn loyalty from customers. He/she is truly passionate about Software-as-a-Service and is a self-starter who has demonstrated success in dealing with ambiguity, operating in a high-growth environment and solving problems with limited oversight.
Responsibilities:
Provide immediate on-boarding activities such as installation and training following investment of Katalon
Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction
Work with clients to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Measure and monitor customers achievement of critical and key performance indicators
Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned clients, to review health metrics
Experience selling/communicating functionality and how this functionality adds value to organizations. Experience influencing and collaborating with Product teams
Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle
Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data and industry
Strong cross-functional project management, communication, and stakeholder management skills
Nice to have:
Experience with Selenium, TestNG, Integrated Development Environment, Software Test Automation, CI/CD is highly desired.
Perks you Enjoy
And much more, join us and let yourself explore other fantastic things!
