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CUSTOMER SUCCESS MANAGER (KATALON)

 
Customer Service
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Location: Ho Chi Minh City

Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam. Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. more

UpStar Labs, an Incubator by KMS Technology, is started to help founders and developers build and launch great software in the global market. We invest in tech startups and provide the necessary support and infrastructure for them to be successful. Our portfolio companies include QASymphony, Kobiton, Katalon and WiTurn. If you are passionate, talented and ambitious, work with us or join one of our portfolio companies to conquer the world together

At Katalon, we believe the fundamental factors that fuels the digital economy growth are software quality and delivery speed. We are helping more than 65,000 companies of all sizes and shapes transform and automate their software testing to deliver better software at a much faster pace. Our vision is that eventually, every company that writes software will use Katalon for automated testing.

Katalon is committed to each Katalian’s (the way we call ourselves) growth, learning, development and his/her entire employment experience. We relentlessly promote growth mindset, innovation, transparency and commitment because we know that our vision is only achieved when our team members succeed. We want you and your ideas to thrive at Katalon. Come join us.

Job Description

The Customer Success team at Katalon works with new and existing businesses of all shapes and sizes. The Customer Success Manager will lead a dynamic Customer Success team and help Katalon delight, retain and earn loyalty from customers. He/she is truly passionate about Software-as-a-Service and is a self-starter who has demonstrated success in dealing with ambiguity, operating in a high-growth environment and solving problems with limited oversight. 

Responsibilities:

  • Take the primary leadership role in building and scaling a world-class CS Team
  • Manage CS teams to goals, objectives and quota achievement
  • Build and refine sales lead processes and metrics to help propel growth
  • Onboard new customer organizations and maintain strong relationships with these organizations
  • Drive adoption and engagement of our solution within enterprise environments
  • Understand and advocate for the needs of individual users and organizations that ladder up to greater processes we are trying to drive
  • Become a strategic partner that helps organizations mature by sharing insights from your personal experience and exposure to other organizations
  • Expand engagements of existing customers with our products, and manage renewals of business agreements

Qualifications

Key Qualifications:

  • Experience selling/communicating functionality and how this functionality adds value to organizations. Experience influencing and collaborating with Product teams
  • Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle
  • Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
  • Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data and industry
  • Strong people and organizational management skills; a natural leader and mentor. Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Strong cross-functional project management, communication, and stakeholder management skills

Bonus Points:

  •  Experience with Selenium, TestNG, Integrated Development Environment, Software Test Automation, CI/CD is highly desired.

Additional Information

BE YOUR BEST WITH KMS

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & global software products
  • Working & growing with Passionate & Talented Team
  • Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
  • Attractive Allowance and Benefits
  • Performance appraisals every year
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Big annual year-end party every year, team building, etc.
  • Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

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