About Katalon
Katalon, Inc. is a software company that started with the mission of creating a test automation tool that is easy to learn, deploy, and helps accelerate the delivery of quality software. We offer a flexible platform for web, API, mobile, and desktop testing that fits teams and projects of any size, for any purposes: from creating tests, execution, reports to seamless integration with the CI/CD ecosystem. Since our first launch in 2015, we have experienced exponential growth, serving more than 65,000 companies of all sizes and earned high praise from leading industry analysts like Gartner and Capterra.
Leveraging the resources achievements, we are evolving Katalon into an intelligent software quality platform with exciting AI and ML capabilities. Our vision is to become the most popular software quality platform globally by providing indispensable testing tools for software teams of all sizes. We have already made significant investments in R&D and built a precise roadmap to achieve this vision. Now, we need you to join us!
At Katalon, we believe that, besides product innovation, employee development is the fundamental factor that fuels our growth. We relentlessly emphasize building Katalon as a Talent Hub, where your voice is heard, your ability is recognized, and your contribution is appreciated. Katalon is committed to each Katalian’s (the way we call ourselves) growth, learning, development, and his/her entire employment experience. We persistently promote a growth mindset, innovation, transparency, and commitment because we know that our vision is only achieved when our team members succeed.
Join Us to let you and your ideas thrive at Katalon!
Key Responsibilities:
Handle requests from customers, provide appropriate solutions or alternatives within the time limits, and follow up to ensure resolution
Coordinate with the development and product team to understand customers’ issues and get them solved
Consult best practice and work-around if the current product does not meet customers’ requirements
Have 1+ years of professional working experience in Automation Testing
Good English communication – especially writing
Love to work with customers and external communications
Be patient, empathetic, and able to really listen to customers for providing great service and support
Customer Service, IT or technical product support is an advantage
Knowing CRM and support systems, such as Zendesk
Aptitude to learn and understand new and emerging technologies
Perks you Enjoy
And much more, join us and let yourself explore other fantastic things!
