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CUSTOMER SUPPORT (KATALON - UPSTAR LABS)

Customer Service
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Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

Your key responsibilities:

  • Handle requests from customers, provide appropriate solutions or alternatives within the time limits, and follow up to ensure resolution
  • Coordinate with the development and product team to understand customers’ issues and get them solved
  • Consult best practice and work-around if the current product does not meet customers’ requirements

Qualifications

Key requirements:

  • Have 1+ years of professional working experience in Automation Testing
  • Good English communication – especially writing.
  • Love to work with customers and external communications
  • Be patient, empathetic, and able to really listen to customers for providing great service and support.
  • Customer Service, IT or technical product support is an advantage.
  • Knowing CRM and support systems, such as Zendesk.
  • Aptitude to learn and understand new and emerging technologies.

Additional Information

Perks you Enjoy:

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

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THANK YOU!

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