CUSTOMER SUPPORT (KATALON - UPSTAR LABS)

Full-time

Ho Chi Minh City

February 12, 2020

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UpStar Labs, an Incubator by KMS Technology, is started to help founders and developers build and launch great software in the global market. We invest in tech startups and provide the necessary support and infrastructure for them to be successful. Our portfolio companies include QASymphony, Kobiton, Katalon and WiTurn. If you are passionate, talented and ambitious, work with us or join one of our portfolio companies to conquer the world together.

Responsibilities

Your key responsibilities:

Handle requests from customers, provide appropriate solutions or alternatives within the time limits, and follow up to ensure resolution
Coordinate with the development and product team to understand customers’ issues and get them solved
Consult best practice and work-around if the current product does not meet customers’ requirements

Qualifications

Key requirements:

Have 1+ years of professional working experience in Automation Testing
Good English communication – especially writing.
Love to work with customers and external communications
Be patient, empathetic, and able to really listen to customers for providing great service and support.
Customer Service, IT or technical product support is an advantage.
Knowing CRM and support systems, such as Zendesk.
Aptitude to learn and understand new and emerging technologies.

Benefits and Perks

Perks you Enjoy:

Working in one of the Best Places to Work in Vietnam
Building large-scale & latest technology software products
Working & Developing with Passionate & Talented Team
Attractive Salary and Benefits
Flexible working time
Premium health care insurance for you and your loved ones
Company trip in every summer, big annual year-end party every year, team building, etc.
Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

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