Katalon is the market leading test automation software platform with over 750,000 global users, 22,000 monthly active users and is adding approximately 2,500 users per week. As a company, Katalon has been built using a Product Led Growth (PLG) approach since being released into the market for free 4 years ago. Since releasing the paid version in October 2019, Katalon has seen rapid growth in revenue and continues to see extremely strong demand in the market. Katalon has been recognized as the Gartner Peer Insights Customer Choice Award for Test Automation for 2019 and 2020.
Katalon’s vision is to become the most popular software quality platform in the world by providing indispensable testing tools for software teams of all sizes. Katalon has already made significant investments in R&D and has a roadmap and plan to build out a comprehensive platform to achieve this vision.
Katalon is foundend funded by KMS Technology, a global technology company with over 1,000 resources in Vietnam and the United States. KMS has an offshore product development business and also created two other software companies in the software testing space: QASymphony (sold to Insight Partners and merged with Tricentis($100M ARR)) and Kobiton (over 350 customers). Katalon has the advantage of operating as it’s own company while leveraging the infrastructure and strengths of KMS.
Katalon is currently a team of 60 team members with 30 focused on product. Our goal in building Katalon is to create a global software company with it’s core team in Vietnam supplemented by key resources globally
Katalon is committed to each Katalian’s (the way we call ourselves) growth, learning, development and his/her entire employment experience. We relentlessly promote growth mindset, innovation, transparency and commitment because we know that our vision is only achieved when our team members succeed. We want you and your ideas to thrive at Katalon. Come join us.
The Customer Support (CS) Manager oversees the day to day operations of the function and manage a team of product specialists in resolving customers’ tickets. The CS Manager is responsible for maintaining consumer satisfaction through optimizing the support workflow, building self-help content and coordinating the technical resources across CS and Engineering teams to provide efficient solutions for the customers.
The Customer Support Manager is also responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of the service.
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