- Core Capabilities
Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam. Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.
KMS builds and successfully launches its own software companies through its internal startup incubator, UpStar Labs. Most notable companies include QASymphony, Kobiton, Katalon, and Grove. Under the brand, KMS Solutions, the company serves the Asia Pacific region, offering technology solution consulting and bringing the most advanced and latest technologies to the Asian market.
KMS is committed to making a long-lasting social impact by partnering with non-profit organizations that give disadvantaged students fair and better employment opportunities. The company regularly cooperates with universities, participates in IT training activities and specialized events, and sponsors scholarship programs in Vietnam. The company has received many prestigious industry awards and has been named one of the greatest places to work in Vietnam, Asia, and the U.S. for many years in a row. less
Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam. Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. more
Kobiton is the mobile experience platform trusted by leading organizations globally. Our best-in-class software platform helps drive improved revenue on the mobile channel by lowering app abandonment, improving quality and reducing time-to-market. Used by over 60,000 developers and testers worldwide, Kobiton is transforming the way companies deliver mobile apps through innovative applications of Artificial Intelligence, Real-Device Testing and the industry’s first and only mobile scriptless automation solution. There's a reason the world's mobile elite choose Kobiton to deliver perfect mobile experiences for their users.
Kobiton is founded and funded by KMS Technology, a global technology company with over 1,000 resources in Vietnam and the United States. KMS has an offshore product development business and also created two other software companies in the software testing space: QASymphony (sold to Insight Partners and merged with Tricentis($100M ARR)) and Katalon (over 750,000 global users). Kobiton has the advantage of operating as its own company while leveraging the infrastructure and the strength from KMS.
The Customer Support (CS) Manager oversees the day to day operations of the function and manage a team of product specialists in resolving customers’ tickets. The CS Manager is responsible for maintaining consumer satisfaction through optimizing the support workflow, building self-help content and coordinating the technical resources across CS and Engineering teams to provide efficient solutions for the customers.
The Customer Support Manager is also responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of the service.
Perks you Enjoy at KMS
And much more, join us and let yourself explore other fantastic things!