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FRESHER TECHNICAL CUSTOMER SUPPORT (KOBITON)

 
Customer Service
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Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

The Brilliant Career You Love

  • Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Generate database reports as requested from sales/marketing or line manager.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.

Qualifications

Skills/knowledge you need to be successful:

  • Degree in Computer Science/ Software Engineering or related fields
  • Good knowledge in query language, such as SQL, Postgresql.
  • Love to work with customers and external communications.
  • Be patient, empathetic, and able to really listen to customers for providing great service and support.
  • Good English communication – in both writing and speaking.
  • Have professional working experience in Automation Testing, Customer Service, IT or technical product support is an advantage.
  • Knowing CRM and support systems, such as Zendesk, ServiceNow is a plus.
  • Aptitude to learn and understand new and emerging technologies.

Additional Information

Perks you Enjoy at KMS

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & growing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

A resume will best introduce you to us.
Click to upload your resume
We accept .doc .docx, .pdf and .txt files up to 3MB

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THANK YOU!

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