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TECHNICAL CUSTOMER SUPPORT INTERN (KOBITON)

 
Customer Service
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Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

  • Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practise your English speaking/presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?

Key responsibilities:

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Consult best practice and work-around if current product does not meet customers’ requirements
  • Generate database reports as requested from sales/marketing or line manager
  • Write some basic automation scripts to troubleshoot customers’ issues
  • Coordinate with development team to understand customers’ issues and get them solved

Qualifications

Knowledge and skills:

  • Love to work with customers and external communications
  • Good English communication – in both writing and speaking
  • Aptitude to learn and understand new and emerging technologies

Education/Training Preferred:

  • Majoring in Computer Science/ Software Engineering or related fields
  • Fresh graduated or final year student with minimum 3-month internship commitment

Additional Information

BE YOUR BEST WITH KMS:

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & global software products
  • Working & growing with Passionate & Talented Team
  • Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
  • Attractive Allowance and Benefits
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Big annual year-end party every year, team building, etc.
  • Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

A resume will best introduce you to us.
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THANK YOU!

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