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TECHNICAL CUSTOMER SUPPORT (KOBITON - GLOBAL PRODUCT)

Customer Service
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Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

The Brilliant Career You Love

  • Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Generate database reports as requested from sales/marketing or line manager.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.

Qualifications

  • Have 1+ years professional working experience in Automation Testing and Database query language such as SQL, PostgreSQL
  • Love to work with customers and external communications
  • Be patient, empathetic, and able to really listen to customers for providing great service and support
  • Good English communication – in both writing and speaking
  • Customer Service, IT or technical product support is an advantage
  • Knowing CRM and support systems, such as Zendesk, ServiceNow
  • Aptitude to learn and understand new and emerging technologies

Additional Information

Perks you enjoy at KMS:

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

 

Application Form

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