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TECHNICAL CUSTOMER SUPPORT (KOBITON - GLOBAL PRODUCT)

 
Customer Service
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Location: Ho Chi Minh City

Established in 2009, KMS Technology is a U.S.-based engineering and software services company with development centers in Vietnam. Over 11 years of operation, KMS Technology has been trusted by international clients for the superior quality of products and expertise of Vietnamese engineers. more

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynklGrove and there will be others to come.

Other companies under KMS umbrella: UpStar Labs is the startup incubation and investment; KMS Solutions focuses on bringing the world’s advanced and innovative technologies to Asia.  

With the cozy working environment and the excellent leadership team, KMS has been building its team with 1000+ talents in Vietnam. Recently KMS was ranked as top 4 IT company and top 26 best places to work in Vietnam. We always strive to maximize the growth of our teams by recognizing every individual’s strengths and building a career path for members.

Join us to write your own success stories!

Job Description

The Brilliant Career You Love

  • Are you passionate about working directly with foreign customers, providing product/services information and resolving any emerging problems that our clients might encounter with accuracy and efficiency in timely manner?
  • Are you eager to sharpen your expertise every day, and looking for the next destination of your customer-oriented career?
  • Would you like to be able to hold an on-call meeting with US customers to practice your English speaking/presentation skills?
  • Would you like to work under professional environment, start-up spirit and many strong technical experts?

If yes, we strongly believe that you will enjoy each single working day at KMS Technology.

Your key responsibilities:

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Generate database reports as requested from sales/marketing or line manager.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.

Qualifications

  • Have 1+ years professional working experience in Automation Testing and Database query language such as SQL, PostgreSQL
  • Love to work with customers and external communications
  • Be patient, empathetic, and able to really listen to customers for providing great service and support
  • Good English communication – in both writing and speaking
  • Customer Service, IT or technical product support is an advantage
  • Knowing CRM and support systems, such as Zendesk, ServiceNow
  • Aptitude to learn and understand new and emerging technologies

Additional Information

Perks you enjoy at KMS:

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

 

Application Form

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