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CUSTOMER SUCCESS EXECUTIVE (UPSTAR LABS)

Marketing
|
Location: Ho Chi Minh City

  • UpStar is an incubator fully sponsored by KMS Technology. Our aim is to build global products made by Vietnamese teams. 
  • Every product we build needs to be global and become a market leader. Of the 3 products incubated at UpStar so far, the first exited successfully (QASymphony), 1 raised its first round as an independent company (Kobiton) and 1 is on track to become the global market leader in its category (Katalon).
  • We are now building our 4th generation of Product aimed at the HR / People industry (SaaS B2B product).

Job Description

Key responsibilities:

  • Document our Enterprise product to help users (formal documentation + in-app documentation - all in English)
  • Tag along with our product team to consult with clients on the implementation of our Enterprise product (follow-up on meeting action items, coordination, logistics, documentation, etc.)
  • Collaborate with our R&D team to align between roadmap development and client implementation
  • Coordinate with Marketing to build the proper customer success and sales materials (decks, templates, etc.)
  • Get customer feedback and work with the product team to incorporate the feedback in the roadmap
  • Work with Marketing to improve the marketing positioning and audience targeting based on customer feedback
     
  • You will learn:
    - How to manage projects properly
    - How to manage your time effectively
    - How to sell
    - Customer success skills
    - How a start-up grows

Qualifications

Profile:

  • Very well organized
  • Communicates well in general
  • Extrovert preferred
  • Easy to relate to, can build rapport easily and naturally
  • Good command of English writing
  • Ambitious, willing to work hard and demonstrated ability to learn quickly
  • Has previously demonstrated an ability to organize projects with stakeholders holding different function (i.e. cross-functional project)
  • Ideal for young professionals who want to try a generalist path before deciding on a specialization
  • Naturally proactive and self-driven

Additional Information

Perks you Enjoy

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & latest technology software products
  • Working & Developing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

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THANK YOU!

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