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CUSTOMER SUCCESS MANAGER (KATALON)

 
Customer Service
|
Location: Ho Chi Minh City

KMS is a 10-year-old Global Technology company specialized in Software Outsourcing, Software Product Development, IT Solutions & Consulting. Besides providing excellent Technology Consulting & Services, KMS has launched some awesome global products: QASymphonyKatalon StudioKobitonSprynkl and there will be others to come. more

Job Description

The Customer Success team at Katalon works with new and existing businesses of all shapes and sizes. The Customer Success Manager will lead a dynamic Customer Success team and help Katalon delight, retain and earn loyalty from customers. He/she is truly passionate about Software-as-a-Service and is a self-starter who has demonstrated success in dealing with ambiguity, operating in a high-growth environment and solving problems with limited oversight. 

Responsibilities:

  • Take the primary leadership role in building and scaling a world-class CS Team
  • Manage CS teams to goals, objectives and quota achievement
  • Build and refine sales lead processes and metrics to help propel growth
  • Onboard new customer organizations and maintain strong relationships with these organizations
  • Drive adoption and engagement of our solution within enterprise environments
  • Understand and advocate for the needs of individual users and organizations that ladder up to greater processes we are trying to drive
  • Become a strategic partner that helps organizations mature by sharing insights from your personal experience and exposure to other organizations
  • Expand engagements of existing customers with our products, and manage renewals of business agreements

Qualifications

Key Qualifications:

  • Experience selling/communicating functionality and how this functionality adds value to organizations. Experience influencing and collaborating with Product teams
  • Experience onboarding customer organizations and maintaining those relationships throughout the customer lifecycle
  • Experience managing renewal conversations and renewing existing agreements and delivering Customer Success services at scale
  • Strong problem solving and analytical skills; ability to evolve business and product strategy based on research, data and industry
  • Strong people and organizational management skills; a natural leader and mentor. Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Strong cross-functional project management, communication, and stakeholder management skills

Bonus Points:

  •  Experience with Selenium, TestNG, Integrated Development Environment, Software Test Automation, CI/CD is highly desired.

Additional Information

BE YOUR BEST WITH KMS

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & global software products
  • Working & growing with Passionate & Talented Team
  • Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
  • Attractive Allowance and Benefits
  • Performance appraisals every year
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Big annual year-end party every year, team building, etc.
  • Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

Application Form

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