Established in 2009, KMS Technology is a U.S-based engineering and services company with development centres in Vietnam. International clients trust KMS Technology for the superior quality of products and expertise of Vietnamese engineers.
KMS builds and successfully launches its own software companies through its internal startup incubator, UpStar Labs, is started to help founders and developers build and launch great software in the global market. We invest in tech startups and provide the necessary support and infrastructure for them to be successful. Our portfolio companies include QASymphony, Kobiton, Katalon, Sprynkl, and Grove HR. If you are passionate, talented, and ambitious, work with us or join one of our portfolio companies to conquer the world together.
About Grove HR
Grove HR is an HR Tech company that helps small and medium businesses in APAC digitize their Core HR so that they create attractive Digital Employee Experiences.
At Grove, we value diversity, inclusivity, creativity, and innovation so everyone can maximize their potentials and have the best working time.
Are you a youngster who poss good skill in English, a tech-savvy who desire to work under a professional environment, startup spirit with many passionate & talented colleagues?
Are you an introvert person who into detail-oriented and organized, and you want to utilize your things to make a brilliant impact on HR Tech Product made by Vietnamese intelligence?
Would you like to sharpen your expertise every day, and looking for the next destination of your customer-oriented career, especially in the HR Tech company?
If your answer to all these questions is "YES!", keep exploring right below:
Responsibility/Challenge/Opportunity:
Update our current Online Help portal to provide better implementation guidance to our clients - including writing English content, making short videos or using other innovative ways to help our clients
Create new content on our Online Help portal based on our frequent product release
Involved in taking care of customer's feedback on the phone or online and provide feedback to the Product team;
Produce customer support reports and provide analysis to the team
What you will benefit from:
Get guidance from experienced peers on how to create compelling content online.
Learn how a product development cycle works
Join a professional working environment
Learn how to think about customer success metrics
Learn how to analyze both quantitative and qualitative data to make business decisions
Possible career path: Customer Success, Sales, Product team, Marketing
Fresh graduated or 3rd/4th-year students, minimum 6-month internship commitment (at least three days per week) or full-time
Good English capability especially in writing Detailed oriented and organized personality
Is a dynamic individual, eagerness to explore and a quick learner
Commitment to excellence and self-improvement
Has good empathy / can put her/himself in the customer's shoes
Perks you Enjoy at KMS - Grove
And much more, join us and let yourself explore other fantastic things!
