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Customer Support Intern, KMS Solutions

Intern

Ho Chi Minh City

Engineering

May 17, 2024

This job was filled and is now unavailable

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KMS Technology was established in 2009 as a U.S.-based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:

  • KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
  • KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
  • KMS Healthcare: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

Responsibilities

  • Handle all enquiries from clients via email, online chat and other channels.
  • Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow standard procedures for escalating unresolved issues to the appropriate teams.
  • Prioritize and manage a high volume of open issues, ensuring timely resolution.
  • Coordinate with the development team to understand customers’ issues and get them solved.

Qualifications

  • Fresh graduated or final year student with minimum 3-month internship commitment.
  • Love to work with customers and external communications

  • Having good Computer literacy; familiar with Google, spreadsheets, instant messaging.     

  • Good English communication – in both writing and speaking

  • Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.

Benefits and Perks

Thinking of joining KMS Solutions? Yes, you deserve it!

Progressive Career Development

  • Role-based training foundation
  • Active role at the global client-side
  • Continuous professional certification
  • Simple goals - achievable success

Engagement workplace

  • Flexi mode, modern work environment
  • Well-being centric

Impactful community organization

  • Community development activities: 1% Pledge, KMS Gives charity every quarter, blood donation, public seminars, career orientation talks,…
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