Customer Support Intern, KMS Solutions

Intern

Ho Chi Minh City

May 17, 2024

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KMS Technology was established in 2009 as a U.S.-based software services company. With development centers in Vietnam and Mexico, we have been trusted globally for the superlative quality of our software consulting & development services, technology solutions, and engineers' expertise. We pride ourselves on creating brilliant solutions for our clients by leveraging deep expertise, advanced technologies, and delivery excellence for a shared success where everyone can reach their fullest potential. With three Business Lines:

KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
KMS Healthcare: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

Responsibilities

Handle all enquiries from clients via email, online chat and other channels.
Diagnose and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow standard procedures for escalating unresolved issues to the appropriate teams.
Prioritize and manage a high volume of open issues, ensuring timely resolution.
Coordinate with the development team to understand customers’ issues and get them solved.

Qualifications

Fresh graduated or final year student with minimum 3-month internship commitment.
Love to work with customers and external communications
Having good Computer literacy; familiar with Google, spreadsheets, instant messaging.
Good English communication – in both writing and speaking
Target-driven, adaptable, and able to handle a fast-paced environment, multitask, and solve problems effectively.

Benefits and Perks

Thinking of joining KMS Solutions? Yes, you deserve it!

Progressive Career Development

Role-based training foundation
Active role at the global client-side
Continuous professional certification
Simple goals - achievable success

Engagement workplace

Flexi mode, modern work environment
Well-being centric

Impactful community organization

Community development activities: 1% Pledge, KMS Gives charity every quarter, blood donation, public seminars, career orientation talks,…

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