Kobiton is the mobile experience platform trusted by leading organizations globally. Our best-in-class software platform helps drive improved revenue on the mobile channel by lowering app abandonment, improving quality and reducing time-to-market. Used by over 60,000 developers and testers worldwide, Kobiton is transforming the way companies deliver mobile apps through innovative applications of Artificial Intelligence, Real-Device Testing and the industry’s first and only mobile scriptless automation solution. There's a reason the world's mobile elite choose Kobiton to deliver perfect mobile experiences for their users.
Kobiton is founded and funded by KMS Technology, a global technology company with over 1,000 resources in Vietnam and the United States. KMS has an offshore product development business and also created two other software companies in the software testing space: QASymphony (sold to Insight Partners and merged with Tricentis($100M ARR)) and Katalon (over 750,000 global users). Kobiton has the advantage of operating as its own company while leveraging the infrastructure and the strength from KMS.
The Technical Support (TS) Manager oversees the day to day operations of the function and manage a team of product specialists in resolving customers’ tickets. The TS Manager is responsible for maintaining consumer satisfaction through optimizing the support workflow, building self-help content and coordinating the technical resources across TS and Engineering teams to provide efficient solutions for the customers.
The Technical Support Manager is also responsible for driving and delivering key support metrics, best practices, knowledge-based content, and methodologies that ensure the delivery of the service.
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