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Customer Support Specialist, Visily

Full-time

Ho Chi Minh City

Customer Service

May 27, 2022

This job was filled and is now unavailable

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Visily is an AI-powered UI design software started from KMS Labs, the startup incubation arm of KMS Technology. Our team consists of technology entrepreneurs who have built successful product companies from scratch:

  • QASymphony - test management platform, merged with Tricentis, valued at $2B
  • Kobiton - mobile testing platform, raised $34M with over 60K customers
  • Katalon - test automation platform, raised $27M with over 1M users
  • GroveHR - HR platform used by 32K companies

Work with us if you are:

Hungry. You are ambitious and want to be part of a high-impact startup.

Versatile. You are able to wear multiple hats on a regular basis. 

Result-oriented. You are fanatical about getting things done.

Purpose-driven. You want to commit to a mission and the team that is behind it.

Team-player. You work well with others and help them to succeed.

Responsibilities

  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Consult best practice and work-around if current product does not meet customers' requirements
  • Coordinate with other teams to convert leads into customers or cross sales products
  • Coordinate with development team to understand customers’ issues and get them solved
  • Provide feedback to development and production team to address customers’ issues or suggestions
  • Build sustainable relationship of trust through quick support, open and interactive communication to reach high rate of customers’ renewal
  • Demonstrate products to customers and follow up with their requests

Qualifications

  • Education: Bachelor in Business Administration or IT
  • Must have at least 02 year relevant or professional work experience in Customer Service, IT or Technical Product Support is an advantage
  • Love to work with customers and external communications
  • Be patient, empathic, and able to really listen to customers for providing great service and support.
  • Obtain excellent communication skills – verbal and written with positive language and persuasion skills
  • Have willingness to learn and learn quickly
  • Have ability to work under pressure, and handle surprises live calls.
  • Have ability to “read” customers, problem-oriented focus, problem-analysis and solving skills

Benefits and Perks

Perks

  • Highly competitive salary and benefits
  • Work with a highly talented team in one of the best places to work in Vietnam
  • Modern office in HCMC; premium healthcare insurance for you and your family; annual company trip and year-end party; many fitness/sport programs and team building events; in-house entertainment facilities, snacks and beverages.

And much more, join us to build global software from Vietnam!

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