Delivery Director, KMS Healthcare

Responsibilities

Responsibilities

The Delivery Director will be required to oversee software development and operations of client accounts with 50-200+ staff. They will be responsible for the success of client engagement, people development, project delivery and software development practices on a daily basis. The position is based in Ho Chi Minh, Vietnam with travel required to US client locations as needed.

Key responsibilities

• Managing delivery services to clients (client satisfaction/ references, revenue, gross margin)
• Building, managing, and expanding client relationships (new sales)
• Devise evaluation strategies to monitor performance and determine the need for improvements
• Plan and manage the project from start to completion involving deadlines, milestones, processes and deliverables
• Discover ways to enhance efficiency and productivity of sprint and enabler work
• Collaborate with the customer on day to day work progress, issues, concerns, escalations and be the first point of escalation
• Keep senior management informed with detailed and accurate reports or presentations
• Resource staffing management, grow the engineering team via hiring, training and developing people
• Manage and control project financials, deliverable acceptance
• Ensure product releases adhere to service transition policies and guideline
• Develop and sustain trust-based relationships with Directors, Vice Presidents, and C-level executives;
• Craft influential C-level communications and deliver with clarity, confidence, and enthusiasm.