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Fresher IT Technical Support Engineer

Full-time

Ho Chi Minh City

Engineering

April 12, 2022

Remote work available

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Established in 2009, KMS Technology is a U.S.-based engineering and services company with development centers in Vietnam. KMS Technology is trusted by international clients for the superior quality of products and expertise of Vietnamese engineers.

KMS builds and successfully launches its own software companies through its internal startup incubator, UpStar Labs. Most notable companies include QASymphony, Kobiton, Katalon, and Grove. Under the brand, KMS Solutions, the company serves the Asia Pacific region, offering technology solution consulting and bringing the most advanced and latest technologies to the Asian market. 

KMS is committed to making a long-lasting social impact by partnering with non-profit organizations that give disadvantaged students fair and better employment opportunities. The company regularly cooperates with universities, participates in IT training activities and specialized events, and sponsors scholarship programs in Vietnam. The company has received many prestigious industry awards, and has been named one of the greatest places to work in Vietnam, Asia, and the U.S. for many years in a row.

Responsibilities

The Brilliant Career You Love

  • Are you passionate about innovative software development and be eager to sharpen your expertise every day?
  • Do you want to be a part of the Great Team who creates awesome billion-dollar Software Products for U.S clients?
  • Do you love to work in a top-notch IT Company in Vietnam with Good Investment into People Development?
  • If yes, we strongly believe that you will enjoy each single working day at KMS Technology where you certainly contribute to the company's growth and sharpen your experience and expertise every day.

Your key responsibilities

  • Provide an initial point of contact to our customers via ticketing systems
  • Triage and work on incoming issues to bring them to quick resolution per defined standard services
  • Work with all Tiers of support to triage issues, file and update bug reports and come up with solutions.
  • Deploy, configure, troubleshoot and work with team on system deployment and system monitoring following predefined workflows.
  • Perform configuration management, automating and containerizing existing processes, applications and services.
  • Actively contribute ideas and efforts to product success.
  • Provide other duties as needed like technical support for end users and in-house development team.
  • Compliance with security policy
  • Work on-shift after working hours (OT compensation applied) and weekends as scheduled (if needed)

Qualifications

Skills/ knowledge you need to be successful

  • Good communication and English skills (minimum Intermediate level) to work with end users and client; Proactiveness (self-starter), good communication and fast learning
  • Good problem-solving skill
  • Knowledge of networking relating - TCP/IP & managing linux servers in system administration
  • Ability to learn and independently manage and resolve multiple customer issues whilst understanding when to engage other resources for help
  • Comfort with collaboration, open communication, and reaching across functional borders

Nice to have

  • Ability to learn and adapt both cloud-based and hardware server management, including virtualization & containerization.
  • Good knowledge in Linux OS and Cloud Computing.
  • Good knowledge in computer networking and application protocols (HTTP/S, SMTP, etc.)
  • Own automation mindset with appropriate tools like shell scripting (Linux Bash or PowerShell), IFTTT, Rundesk, etc
  • Strong motivation to drive impact by making product improvements
  • Education/training preferred:
    • Microsoft Certified Professional (MCP)
    • Cisco Certified Network Associate (CCNA)
    • LPIC-1: System Administrator (Linux Certification)
    • ITIL Foundation

Benefits and Perks

BE YOUR BEST WITH KMS

  • Working in one of the Best Places to Work in Vietnam
  • Building large-scale & global software products
  • Working & growing with Passionate & Talented Team
  • Diverse careers opportunities with Software Outsourcing, Software Product Development, IT Solutions & Consulting
  • Attractive Salary and Benefits
  • Performance appraisals every year
  • Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
  • Flexible working time
  • Various training on hot-trend technologies, best practices, and soft skills
  • Premium healthcare insurance for you and your loved ones
  • Company trip, big annual year-end party every year, team building,...
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga,…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more...Send your Resume including Academic Transcript  to join us and let yourself explore other fantastic things!

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