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IT Helpdesk Engineer

Full-time

Ho Chi Minh City

Information Technology

October 5, 2023

This job was filled and is now unavailable

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KMS was established in 2009 as a U.S.-based software development & consulting company with development centers in Vietnam. Over 13 years of operation, we have been trusted globally for the superlative quality of software services, products, technology solutions and engineers' expertise.

  • KMS Technology focuses on custom software development and a wide variety of consulting services
  • KMS Healthcare specialises in the healthcare industry, provides a unique blend of consultative healthcare technology solutions backed by the power of full lifecycle development support
  • KMS Solutions serves the Asia Pacific region, bringing the world's innovative technologies to help organizations achieve their business goals through world-class digital capabilities and fit-for-purpose solutions

Besides providing services, KMS builds and successfully launches its own software companies through its internal startup incubator, KMS Labs. The most notable companies with millions of users worldwide include QASymphony, Kobiton, Katalon, Grove, and Visily.

KMS is committed to providing tangible contributions and long-lasting impacts to the communities through leveraging our IT expertise. The company has also been recognized by prestigious industry awards as a great workplace in Vietnam, Asia, and the U.S. for many years in a row.

Responsibilities

  • Manage and maintain the IT helpdesk ticketing system and respond to tickets in a timely and efficient manner.
  • Provide technical support and troubleshooting assistance to staff via phone, email, or in-person. 
  • Diagnose and resolve hardware, software, and network-related issues.
  • Install, configure, and maintain hardware and software applications. ·
  • Collaborate with other IT teams to resolve complex technical issues.
  • Participate in IT projects as needed.

Qualifications

Requirements:

Technical Skills:

  • 2+ years of experience in IT Helpdesk. ·  
  • Technical Knowledge: Strong understanding of computer hardware, software, networking, and operating systems.    ·  
  • Operating system: Strong experience in Windows, Mac OS, and Linux installation, and configuration. ·  
  • Ticketing System Management: Familiarity with ticketing systems to track and resolve support requests. ·  
  • Active Directory and User Account Management: Understanding of AD and user account management. ·  
  • Hardware and Software Installation: Proficiency in installing and configuring hardware and software. ·  
  • Remote Support: Skills in troubleshooting and assisting remotely. 

Soft Skills:

  • English: speaking and writing at an intermediate level.
  • Documentation Skills: Ability to maintain accurate documentation. ·  
  • Learning: Willingness to stay updated with industry trends and technologies. 
  • Communication skills: Good communication and problem-solving abilities.

·  

Nice to have:

  • Have knowledge of Networking to complete the basic assignment
  • Able to diagnose, troubleshoot, repair, and replace hardware and software
  • Able to research & learn new technology
  • Training preferred: Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), LPIC-1: System Administrator (Linux Certification).

Benefits and Perks

Perks you Enjoy at KMS:

  • Working in one of the Best Places to Work in Vietnam
  • Working & growing with Passionate & Talented Team
  • Attractive Salary and Benefits
  • Performance appraisal twice a year
  • Flexible working time
  • Premium health care insurance for you and your loved ones
  • Company trip in every summer, big annual year-end party every year, team building, etc.
  • Fitness & sports activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (football, ping pong, boxing, gym…), coffee (latte, cappuccino, espresso) and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

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