Hybrid work
KMS Mexico is a leading software development company dedicated to delivering innovative and high-quality software solutions to our clients. We are committed to excellence in every aspect of our work, and our team of talented professionals plays a key role in achieving this commitment.
We are seeking a highly skilled and experienced Senior Salesforce Quality Assurance Engineer with a strong focus on manual testing within the core Salesforce platform (Sales Cloud). This individual will play a pivotal role in ensuring the quality and reliability of our clients' Salesforce implementations. The ideal candidate will possess deep expertise in manual testing methodologies, a thorough understanding of Salesforce Sales Cloud functionalities, and a proven track record of delivering high-quality testing solutions within complex Salesforce environments.
Responsibilities:
Salesforce Test Strategy & Planning:
Conduct thorough assessments of clients' Salesforce Sales Cloud testing needs.
Develop comprehensive manual test plans and test cases based on client requirements and business processes.
Analyze existing Salesforce implementations to identify areas for improvement in testing coverage and efficiency.
Salesforce Manual Testing:
Perform comprehensive manual testing, including functional, regression, integration, and user acceptance testing, within the Salesforce Sales Cloud platform.
Conduct thorough exploratory testing to identify potential defects and usability issues.
Ensure adherence to quality standards and best practices throughout the testing lifecycle.
Salesforce Data Validation & Reporting:
Validate data integrity and accuracy within Salesforce Sales Cloud.
Document and report defects clearly and concisely, providing detailed steps for reproduction.
Generate comprehensive test reports and communicate testing progress to stakeholders.
Collaboration & Communication:
Collaborate closely with Salesforce developers, administrators, and business analysts to ensure comprehensive test coverage.
Communicate testing progress, issues, and recommendations effectively to stakeholders.
Act as a subject matter expert on Salesforce Sales Cloud testing.
Continuous Improvement:
Stay up-to-date with the latest Salesforce releases, features, and testing best practices.
Identify and implement process improvements to enhance testing efficiency and effectiveness.
Participate in knowledge sharing and mentoring activities to elevate the team's Salesforce testing capabilities.
5+ years of proven experience as a Salesforce Quality Assurance Engineer, with a strong focus on manual testing within the Sales Cloud platform.
Deep understanding of Salesforce Sales Cloud functionalities and business processes.
Strong experience in developing and executing manual test plans and test cases.
Proficiency in writing clear and concise defect reports.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex Salesforce issues.
Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
Salesforce Administrator, Salesforce Developer, or Salesforce Associate certification (any one of these is required).
Experience with Test automation tools (Salesforce or other) is a plus.
Experience in an Agile/Scrum environment.
Experience with Git or other version control systems.
Nice to have:
Experience with Experience Cloud and Revenue Cloud.
Experience with Vlocity Insurance Cloud
Experience with Salesforce automation tools.
Experience testing platforms outside of Salesforce.
Location: Guadalajara, Jalisco, Mexico (working from home - office won't be mandatory all the time, rather it will required from time to time).
