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Technical Customer Support Lead (QA/QC/TESTER), Kobiton

Full-time

Da Nang

Engineering

May 9, 2022

+ Same-Day Result. Time: Mar 28 - Jun 30

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Kobiton is the mobile experience platform trusted by leading organizations globally.  Our best-in-class software platform helps drive improved revenue on the mobile channel by lowering app abandonment, improving quality and reducing time-to-market. Used by over 60,000 developers and testers worldwide, Kobiton is transforming the way companies deliver mobile apps through innovative applications of Artificial Intelligence, Real-Device Testing and the industry’s first and only mobile scriptless automation solution. There's a reason the world's mobile elite choose Kobiton to deliver perfect mobile experiences for their users.

Kobiton is founded and funded by KMS Technology, a global technology company with over 1,000 resources in Vietnam and the United States. KMS has an offshore product development business and also created two other software companies in the software testing space: QASymphony (sold to Insight Partners and merged with Tricentis($100M ARR)) and Katalon (over 750,000 global users). Kobiton has the advantage of operating as its own company while leveraging the infrastructure and the strength from KMS.

Responsibilities

  • Handle requests, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Consult best practice and work-around if the current product does not meet customers’ requirements.
  • Write some basic automation scripts to troubleshoot customers’ issues.
  • Coordinate with the development team to understand customers’ issues and get them solved.
  • Demonstrate products to customers and follow up with their requests.
  • Aptitude to learn and understand new and emerging technologies.
  • Lead and coordinate with colleagues in HCM

Qualifications

Skills/knowledge you need to be successful:

  • Good English in reading and communication
  • Good knowledge in query language, such as SQL, Postgresql.
  • Experience in software testing
  • Love to work with customers and external communications.
  • Aptitude to learn and understand new and emerging technologies.
  • Experience in leading and coaching at least one team on various projects (Lead level).

Nice to have:

  • Have professional working experience in Automation Testing, Customer Service, IT or technical product support.
  • Knowing CRM and support systems, such as Zendesk, ServiceNow.
  • Be patient, and able to really listen to customers for providing great service and support.

Benefits and Perks

Perks You'll Enjoy 

  • Working in one of the Best Places to Work in Vietnam
  • Working & growing with Passionate & Talented Team
  • Flexible working time
  • Various training on hot-trend technologies, best practices and soft skills
  • Premium healthcare insurance for you and your loved ones
  • Company trip, big annual year-end party every year, team building, etc.
  • Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
  • Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
  • Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)

And much more, join us and let yourself explore other fantastic things!

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